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How we handle your account information

We collect what we need to verify your wallet, process deposits through bKash, Nagad and Rocket, and keep your account secure. Everything you share stays within our platform and the payment partners who clear your transactions.

Account wallet databKash deposit recordsSession historyDevice access logsSupport chat records
bdpop How we handle your account information
DATA HANDLING

How we protect your information

We encrypt your account credentials, wallet details and payment records using industry-standard protocols. Our platform logs every login attempt and flags unusual access patterns so we can alert you if someone tries to reach your account from an unfamiliar device. Session data expires automatically when you log out or close the app.

Wallet security When you deposit via bKash, Nagad or Rocket, we receive only the transaction reference and confirmation status from your wallet provider. We do not store your mobile banking PIN, and we cannot initiate withdrawals without your explicit approval through the withdrawal form in your account dashboard.
Cookie use We set session cookies to keep you logged in as you move between the slots lobby, live tables and sportsbook sections. Optional cookies remember your preferred game filters and language choice. You can turn off optional cookies in your browser without losing access to core account features.
Retention period We keep your account records, transaction history and support chat logs for as long as your account is active and for a reasonable period after closure to meet fraud-prevention and operational requirements. You can request early deletion by contacting support, though we may retain minimal records where local law requires it.
Update requests If your mobile number changes or you need to correct a registered detail, log in and open your profile settings. For data-access or deletion requests that require identity verification, reach our support team through live chat or email and we will guide you through the process step by step.
PRIVACY CONTACT

Reach us about your data

If you want to see what information we hold, correct an account detail, or ask us to remove your data after closing your account, our support team handles every request. We respond fastest through live chat during peak hours, and email requests are reviewed within two business days.

Live chat Open the chat bubble in the bottom corner of any page when you are logged in. Our team sees your account context immediately and can walk you through data-access requests, wallet-verification questions or deletion steps without asking you to repeat…
Email support Send your data request or privacy question to the support address shown in your account settings. Include your registered mobile number so we can verify your identity before sharing account records.
Account dashboard Log in and open your profile settings to view stored wallet addresses, transaction history and session logs. You can update your mobile number, adjust communication preferences and download a copy of your deposit and withdrawal records directly from the dashboard.

Common privacy questions

We collect your mobile number, email address, date of birth and preferred currency during registration. When you deposit via bKash, Nagad or Rocket, we also store the wallet transaction reference and timestamp to match payments to your account balance.

We share transaction references only with the payment provider who clears your deposit or withdrawal and with fraud-prevention services that help us detect suspicious activity. We do not sell your wallet information to marketing companies or unrelated third parties.

Yes. Log in and open your account dashboard to view stored wallet addresses, transaction history and session logs. For a full data export including support chat records, contact our team through live chat or email and we will provide it within two business days.

Contact our support team through live chat or email and request account closure. We will process your request within two business days and delete your profile, wallet records and session history, though we may retain minimal transaction logs where local law requires it.

We use session cookies to keep you logged in and remember your game preferences as you navigate the lobby. These cookies expire when you log out. You can disable optional cookies in your browser settings without affecting core account access or payment functions.

Yes. If we update this policy, we post the revised version on this page and send an email notification to active account holders when changes affect how we collect or share data. Continuing to use your account after updates are posted means you accept the revised terms.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.